Under the Turkey's Distance Selling Regulations you have the right to cancel your order for any item purchased from Malabis, for a full refund.
Order cancellations must be made in writing, quoting your order number, within 14 working days of the day after you receive the goods to Customer Care.
If however your order has already been processed, you will need to return the order to us.
Please read the Return or Exchange an item section below.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 10 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable if the goods are faulty and a refund is made.
Please complete the form on the back of your invoice and send both the invoice and parcel to:
If the item you received is faulty, please contact customer care ( firstname.lastname@example.org) quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please contact customer care( email@example.com) quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by string in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.